Kerry Ridley

Contact Details
Marketing and Key Account Coordinator
Yorkshire and Humberside
03458 72 76 78 ext 220

How long have you worked within the general legal sector?

23 years

How long have you worked for PIC?

4 years

Do you have any qualifications relevant to your post?

I have participated in a number of workshops and courses, learning new skills in Microsoft PowerPoint and Excel.

Roles and Responsibilities

I coordinate PIC’s training and social events including Conferences such as the Costs Law Reports Conference. I also create our complementary weekly e-newsletters based on recent case law updates and up-to-date judgement analysis from our experienced costs staff, which we distribute to our clients. To find out more about these e-newsletters and to sign up, click here.
I also work closely with our Business Development team providing our clients with a direct point of contact for any concerns or preferences, so that we can provide a truly bespoke and quality service. As part of this I randomly get in touch with our clients to gain feedback on our service and quality, which is fed back into our internal training programme so we can ensure that we are constantly improving. To ensure that all feedback received from clients is actioned, I also coordinate internal account meetings with all staff who are assigned to a particular account.

Additional personal details:

I enjoy spending time with my husband and two children, and socialising with friends. I also volunteer my time with Doncaster Headway, a charity providing guidance and support for people with brain injuries and their families.

 

Click here to get in touch with Kerry.

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